Booking terms and conditions – Voss Resort

Booking

A booking is valid as soon as a booking number has been assigned and payment has been made. It is the guest's responsibility to check that the arrival and departure dates, as well as everything else that is important to the booking, are correct.

Payment

The guest can book and pay safely and easily directly at reception or online. Payment can be made by card (VISA, MasterCard, Maestro). An invoice fee of 75 NOK will be charged. The guest must bring the payment confirmation with them upon arrival, if the stay has been paid in advance.

When booking online, the guest will be charged the full amount at the time of booking.

Cancellation or change for accommodation

All cancellations must be made in writing to Voss Resort Bavallstunet: post@vossresort.no. Voss Resort Bavallstunet has the right to change the terms and conditions for the unit if the guest can be offered an equivalent service.

• If the guest cancels their stay more than 30 days before arrival, 75% of the total amount will be refunded.
• Cancellations 30 days or less before arrival are not refundable.
• In the event of a “no show”, Voss Resort Bavallstunet will retain the entire payment amount. In the event of a later check-in or earlier check-out, the amount for the remaining nights will not be refunded.
• Changes to arrival and/or departure dates must be made by email to post@vossresort.no.

Guest obligations

In order to book/enter into an agreement with Voss Resort Bavallstunet for accommodation, the responsible guest must be 23 years of age. If the age limit is not met when the unit is to be taken over, cancellation rules apply. This is a family-friendly place, and it must therefore be quiet between 11:00 p.m. and 7:00 a.m. If there is noise and disturbance that is a nuisance to other guests, a call will be made from the security company and a warning will be given. For each call to the unit, the guest will have to pay NOK 1,500. If the warning is not met, the guest will be evicted immediately. In such situations, the rental amount will not be refunded.

Violation of the no smoking policy will result in a cleaning fee of NOK 6000. Pets can be accommodated in some of our units for an additional fee. Please check with us when booking or before arrival if this is allowed in your unit.

The guest is liable to the landlord for any loss or damage to the building or furnishings. The guest is obliged to pay the landlord for any additional costs caused by the behaviour of the tenant and accompanying persons. The guest is obliged to clean in accordance with the cleaning instructions before departure. If this is not approved by the cleaning staff, Voss Resort Bavallstunet will charge a fee depending on the size of the accommodation unit.

All keys to the apartment must be handed in upon departure. If this is not done, a fee of up to NOK 3500 will be charged for changing the lock. If a key card is not handed in, the guest must pay NOK 200 per card.

Any complaints during the stay must be submitted to Voss Resort Bavallstunet directly, or no later than 11:00 the day after arrival. This way, the defect/error can be corrected immediately and with the least possible inconvenience to the guest. Failure to make a complaint will result in the loss of the right to later compensation claims.

Parking in the area is done in designated spaces and at your own risk.

Use of ski passes

Unless otherwise specified, ski passes – except for points passes and single tickets – are personal and cannot be transferred/lent to others. Violation may result in the card being confiscated. The user must be able to prove that they are the rightful holder of the card. The card must be shown upon request upon inspection.

A lost card will only be replaced with a new card if personal data has been registered in connection with the purchase of the lift card and it can be blocked. The facility owner has the right to charge an administration fee in connection with the issuance of a new card.

Damage to a lift card during normal use entitles you to be issued a new card.

In the event of any accidents that cardholders are involved in – or witness – they are required to provide identification, including their name and telephone number.

No compensation (refund or card change) will be provided in the event of downtime due to bad weather, power outages, machine malfunctions or similar.

Right of cancellation and refund when purchasing a ski pass/gondola ticket (including gift cards)

When purchasing a lift ticket/gondola ticket/gift card online, there is no right to cancellation, change or refund, cf. the Right of Withdrawal Act, chapter §22 letter m). This also applies to packages and campaigns that contain date-fixed lift tickets or date-fixed events.

The Right of Withdrawal Act also does not apply to sales of lift tickets/gondola tickets/gift cards from ordinary sales points, for example sales from a ticket office or vending machine.

Tickets that cannot be used due to technical errors, poor weather or traffic conditions will not be refunded.

Reimbursement in case of illness or injury

In the event of illness or injury, the card user will be able to benefit from a refund of the card expenses for the time the card could not be used. The injury or illness must be documented by a doctor's certificate upon request. The card must be returned as soon as possible, ref. guidelines for use of lift tickets Alpinanleggenes Landsforening (ALF)

Sanctions for misuse of lift passes or violation of alpine safety rules

Cardholders understand that misuse of lift passes, violation of the Alpine Code of Conduct, violation of instructions on lifts and slopes, skiing while intoxicated, etc. may result in the confiscation/blocking of lift passes, imposition of a surcharge/inspection fee, expulsion from the facility and/or a police report.

Misuse of lift tickets includes use of the wrong card (adults using a child's ticket), another person's card, counterfeit cards, stolen cards, etc.

Payment

To ensure a good, safe and secure transaction, we use Nets' NetsEasy Checkout solution. Via this solution, you as a guest can pay with Visa, Mastercard, Vipps, Apple Pay or Klarna. All payments are made in Nets' portals. Lost tickets will not be replaced.

Table reservation

Please contact us by email or phone if there are more people than can be booked online in the same household/group.

• All table reservations are confirmed by email and/or text message.
• The table will be reserved for the group a maximum of 15 minutes after the booked time.

Cancellations and "no-show" - table reservations

Table reservations are binding. We ask for your understanding that we must require guests to notify us if they will not be attending – and preferably as far in advance as is practical.

Prices

Our prices are binding, but we reserve the right to adjust the prices in the offer as a result of increased costs related to the purchase of goods and/or services, increased taxes and/or fees, or other circumstances beyond the control of the business.

Payment terms

Companies must pay for themselves before they leave the restaurant, unless otherwise agreed in advance. Subsequent invoicing must be agreed in writing in advance. When invoicing, we must be informed of the organization number and invoice address. The customer is responsible for providing any other information that should appear on the invoice, such as project number, department, etc. Payment is due within 10 days and in the event of late payment, we will charge statutory late payment interest.

If you choose invoice as your payment method, we will add an invoice fee of NOK 75 per invoice.

Event with deductible

If the individual participant is required to pay a deductible, the booking party/organizer is responsible for ensuring that Voss Resort Hangurstoppen AS and the individual participant are informed of this. The organizer/booking party is jointly and severally liable for any claim that has not been paid by the participant. Joint and several liability generally also applies to any claims for compensation.

Changes/additional orders

The number of guests and allergy notifications must be received by us within 14 days before the event date. Changes in number less than 14 days before the event will be charged.

For allergy registrations less than 14 days before the event, we cannot promise that we can adapt the menu.

Additional orders immediately before or during the event must be paid for by the organizer/customer or the individual participant in accordance with our general payment terms, at the agreed price or our standard prices if the product is not specified in the price offer.

It is assumed that additional bookings made by the course leader, contact person or the organizer's managers will be charged to the organizer and not to the individual participant unless otherwise specifically agreed. The same applies to bookings made by each participant related to the implementation of the course/event, for example related to meeting room facilities and the like.

Cancellation

• Cancellation must be in writing to be valid.
• Cancellation without charge must be made within 4 weeks before arrival/event.
• For cancellations made 2-4 weeks before the event date, you will be charged 50% of the total amount.

Cancellations made within 2 weeks before arrival, or no show, will be charged 100% of the total amount.

Right of withdrawal when purchasing gift cards

When purchasing gift cards online, there is no right to cancellation, change or refund, cf. the Right of Withdrawal Act, chapter §22 letter m). This also applies to packages and campaigns that contain date-fixed lift tickets or date-fixed events. The Right of Withdrawal Act also does not apply to the sale of gift cards from ordinary retail outlets.