Terms & Conditions

Voss Resort

Terms & Conditions – Voss Resort

For all accommodation, lift passes, purchase of other products or services or a combination of these.

These general conditions apply between Voss Resort Bavallstunet and/or Voss Resort Fjellheisar and parties, who directly or through a third party, enters into an agreement with Voss Resort Bavallstunet and/or Voss Resort Fjellheisar based on the current confirmation (guest). The agreement will apply to all accommodation, lift passes, purchase of other products and services or a combination of these.

Organizer accommodation:
Voss Resort Bavallstunet AS, Bavallstunet 26, N-5710 Skulestadmo, Norway
Org. nummer: 977 172 926, Email: post@vossresort.no, Phone: +47 47 00 47 00

Organizer lift passes:
Voss Resort Fjellheisar AS, Bavallstunet 27, N-5710 Skulestadmo, Norway
Org. nummer: 959 031 517, Email: fjellheisar@vossresort.no, Phone: +47 47 00 47 00
 

SUBSCRIBER RESPONSIBILITY

Before making a final order the subscriber shall read and familiarize themselves with important information about the product concerned. The subscriber is responsible for ensuring that the purchase is in accordance with their own wishes. Further, the subscriber is responsible for ensuring that information on the confirmation (sent as e-mail only) is in accordance with the order.

 

ACCOMMODATION

General terms
Unless otherwise is agreed, the accommodation unit is ready for check-in from 16:00 on the day of arrival and check-out by 12:00 noon on the day of departure.


Booking
A booking is valid and binding as soon as a booking number is assigned and payment is made. It is the guest's responsibility to check that the arrival and departure date, as well as any other details regarding the booking, is correct.


Payment
Guests can pay securely and easily by debit and credit card (VISA, MasterCard, Maestro). Guests must bring the payment confirmation upon arrival. An invoice fee of NOK 75 will apply if invoice is issued.

For online booking, the guest will be charged the full amount upon booking.


Cancellation or change of booking
All cancellations must be sent in writing to Voss Resort Bavallstunet: post@vossresort.no.
For cancellations more than 30 days prior to arrival, 75% of the total amount is refunded.
For cancellations less than 30 days prior to arrival or in the event of no-show, no refund will be given.
In case of late check-in, early check-out or if you do not complete your stay for any reason, no amount for outstanding nights will be refunded.
Changes to the arrival and / or departure date must be sent to post@vossresort.no.

Voss Resort Bavallstunet has the right to change the terms and conditions of the accommodation unit, given that guest can be offered an equivalent alternative/service.


Obligations

In order to book / enter into an agreement with Voss Resort Bavallstunet regarding accommodation, the responsible guest must be minimum 23 years old. If the age limit is not met on check-in, cancellation rules will apply.

Between 23:00 and 07:00, guests are obliged to keep the noice level to a minimum. If unacceptable noice levels cause disturbance for our other guests, prosecution will be taken. In such situations, the rental amount is not refundable. Violation of the smoking laws will result in a cleaning fee of NOK 6000. Pets are allowed in on some of our units at a small additional cost. Please contact us when booking or prior to arrival to check whether or not pets are allowed in the accommodation unit.

Guests are responsible for damage to buildings or inventory. Guests are obliged to pay the landlord for additional costs due to the damage. In terms of cleaning, guests are obliged to clean the unit according to the cleaning instructions before departure. If this is not approved by the cleaning staff, Voss Resort Bavallstunet will charge the guest a fee, depending on the size of the accommodation.

All keys for the accommodation must be returned to the reception at departure. Failure to return all keys will result in a fee for the guest of up to NOK 2500,- for replacement of locks.

Any complaints during your stay should be submitted to Voss Resort Bavallstunet immediately and no later than 11.00 the day after arrival. We recommend that guests report any problems immediately, to help insure that action can be taken to resolve the problem and to relieve any discomfort to the guest. Please not that if a complaint is not submitted within 11.00 the day after arrival, the guest will lose the right to claim any refund or replacement.

Car parking is at designated areas and are parked at your own risk.


Disclaimers
Voss Resort Bavallstunet and our sub-suppliers are not responsible for unsatisfactory weather conditions, closed facilities or any other conditions and circumstances beyond our control.


Privacy

When registering personal data, the guest approves that Voss Resort Bavallstunet can use the information to carry out the obligations towards the guest. Customer data may be shared with a third party. Customer data is stored in accordance with Norwegian law.

 

LIFT PASSES 

Purchase of a lift ticket requires that you have a keycard. You can either use an existing card or buy a new. The card is personal and at the bottom of the card is a keycard number (eg 01-1614 7200 2500 3445 8000-01) that must be used in our online payment solution to recharge keycards with the desired lift ticket. Day passes and hour passes will be recharged by the first pass in the elevator turning cross. Season passes needs to be activated before use; this can be done at the ticket office in Bavallen or at the reception in Bavallstunet.

All children aged 0-6 years must have a keycard. This also applies although children aged 0 - 6 can ski for free when accompanied by parents or guardians.

The season pass is a personal ticket, and photo on the pass is required. Photos can be uploaded at the ticket office in Bavallen or in the reception in Bavallstunet. Please note that the season pass is for personal use only and that the pass cannot be used by anyone other than the registered user. If the season pass is being misused, a NOK 1500,- penalty is given and the card may be confiscated.

By disruption, abuse and use of lift pass we refer to the ski lifts association (ALF) No. 8/99 GUIDELINES OF SKI PASS
 

Implementation of your order
After correctly having executed the online payment you will receive a receipt by e-mail. The receipt will contain all the details of your purchase and can be brought to the ski resort.

Please note that the order is not completed and not valid in the following cases:

  • If the subscriber has not received any email with the receipt or booking confirmation/booking number.
  • If the card payment is canceled for various reasons and payment fails.
  • If the payment is not accurate or complete so that the amount is not deducted from the account. Thus the provisional reservation will be cancelled after a short time and the trade is invalid.

If in doubt about your order is correctly processed? Please do not hesitate to contact us:
Email: fjellheisar@vossresort.no. Phone: +47 47 00 47 00


Payment
We use a payment solution from Netaxept and you can pay with Visa or Mastercard. Third party will not have access to your personal information or credit card number. Netaxept uses Secure Socket Layer (SSL) when transferring personal information. SSL creates a secure (encrypted) connection between your computer and Netaxept. In this way information is transmitted safely without unauthorized access . The fullfilment is being handled by Elavon and this gives you a safe and secure shopping.


Right to cancel/withdrawel
Tickets purchased online gives no right for cancellations or refund (by Norwegian law). This also applies to packages and promotions that contains fixed dates, or with a lift ticket on a specific date connected to an event.

In case of illness or injury the customer may be entitled to a prorated refund of expenses for the time the card could not be used. Injury or illness shall, on request be documented by a medical certificate. The keycard should be returned as quickly as possible. Ref guidelines of ski lifts association (ALF)

Change in taxes
If taxes and fees change, thus leading to an increase in costs for providers after the order is completed and paid, the price may be increased correspondingly to the order. The price change shall be notified immediately.

StayTo doSkipass

Please note: 
Online booking of accommodation must take place minimum 24 hours before arrival. When searching on todays date, you will be notified that there are no rooms available on the selected date(s). Contact us directly to check if there are available rooms on todays date (post@vossresort.no/+47 4700 4700)